Unfortunately once your order is PRINTED in the warehouse, we cannot add to the existing order. You can however place a NEW order for any additional items you may need. All orders placed before our 11:00 AM ET cut off will be processed on the same business day.

Your shipping costs will automatically be calculated during the process of your order. All shipping is calculated by the size & weight of your order as well as your location (postal code / zipcode).

In order to receive a proper shipping calculation, please be sure to provide us with a complete shipping address when you register for your account.

For your convenience we offer multiple ways for you to receive your order - Flat Rate, Standard, Ground and Express. Flour Confections will choose the best method for your shipping quote from the following carriers: Canada Post, FedEx, Purolator & DHL (for International Customers). In-store Pick-up is available for those local to our Pickering store.

Flour Confections reserves the right to change courier, carriers or service.

Large orders (typically over 300lbs) to commercial business addresses may be delivered palletized by common carrier. If delivered by common carrier on a pallet, a loading dock is typically required to prevent additional off-loading charges by the carrier. These off-loading charges are the responsibility of the customer.

Free Shipping - Flour Confections offers free shipping on orders over $100 anywhere in Canada*. This offer is only applies to orders where free shipping has been selected as a shipping method. Free shipping cannot be combined with any discount code. Flour Confections reserves the right to choose the shipping carrier and type of service. Overnight, Priority and sameday shipping services never qualify for free shipping. Depending on your location, delivery can take between 3 to 6 business days**, longer for rural locations.

*Delivery location exclusions: Certain local delivery commercial customers who qualify for Weekly Delivery Service.

*Some postal codes within Canada are considered remote and will therefore be subject to a flat rate shipping fee of $12.95 CAD (plus applicable taxes). The below table represents remote locations subject to this flat rate fee by province and postal code.

Newfoundland & Labrador

A0A - A0O
A0P - A0Z
A1A - A1N
A1O - A2U
A2V
A2W - A9Z

Quebec

G0G
G4T

Nova Scotia

B0A - B0E

New Brunswick

E5E - E5G
E5V

Ontario

P0A - P0K
P0M - P0Z

Saskatchewan

S0A - S3M
S8A - S9Z

British Columbia

V0A - V0B
V0C
V0I - V0M
V0O - V0Z
V1A - V1C
V1D - V1J
V1K - V1R
V8G - V8J

Alberta

T0A - T0I
T8E - T8G
T8V - T8Z
T9S - T9U

Manitoba

R0B

*Free Shipping delivery location exclusions continued; Canadian Teritories - NWT, Yukon & Nunavut and are subject to an Flat Rate shipping of $150.00 plus tax.

Note; In some circumstances where the shipping charges are extremely high, we may ask the customer to pay for more than the flat rate. In these cases, you will be contact prior to shipping your order.

Due to extremely high shipping costs, residents that fall under the P0L postal code are required to pay full shipping fees.

**Urban Postal Codes INCLUDED for 3-6 day free shipping services. Postal codes not listed below may still qualiy for free shipping however will take typically 3-10 business days

V1B,V1H, V1T
V1M, V2Y-V3A, V4W
V2P-V2R, V4Z
V2S, V2T, V3G, V4X
V2V, V4S
V2W, V2X, V4R
V3B-V3C
V3B-V3E, V3J, V3K
V3H
V3L-V3M
V3N, V5A-V5J
V5K-V6T, V6Z,V7X, V7Y
V6V-V6Y, V7A, V7E
V7G-V7R
V7S-V7W
V7Z
V8A
V8B
V8C
V8E
V8G
V8H
V8J
V8K
V8L
V8M
V8N-V9E
V9G
V9H
V9J, V9N
V9K
V9L
V9M
V9P
V9R-V9V, V9X
V9W
V9Y
V9Z

Vernon
Langley Township
Chilliwack
Abbotsford
Mission
Maple Ridge
Port Coquitlam
Coquitlam
Port Moody
New Westminster
Burnaby
Vancouver
Richmond
North Vancouver
West Vancouver
Sechelt
Powell River
Squamish
Kitimat
Whistler
Terrace
Cobble Hill 
Prince Rupert
Salt Spring Island
Sidney
Central Saanich
Victoria
Ladysmith
Campbell River
Courtenay
Qualicum Beach
Duncan
Comox
Parksville
Nanaimo
Campbell River
Port Alberni
Sooke

T1A-T1C
T1G
T1H-T1k
T1L
T1M
T1P
T1R
T1S
T1V
T1W
T1X
T1Y, T2A-T3S
T1z
T4A-T4B
T4C
T4E, T4N-T4R
T4X
T5A-T6X
T7X - T7Y
T7Z
T8A-T8H
T8K
T8L
T8N
T8R
T9A
T9E
T9G
T9V

Medicine Hat
Taber, Alberta
Lethbridge
Banff, Alberta
Coaldale
Strathmore
Brooks
Okotoks
High River
Canmore
Chestermere
Calgary
Redwood
Airdrie
Cochrane
Red Deer
Beaumont
Edmonton
Spruce Grove
Stony Plain
Sherwood Park
Stettler
Fort Saskatchewan
St. Albert
Morinville
Wetaskiwin
Leduc
Devon
Lloydminster

S4L-S4Z
S6H-S6K
S6V-S6X
S7H-S7V

Regina 
Moose Jaw
Prince Albert
Saskatoon

R1A
R1N
R2C, R2G-R3Y
R2E
R4A
R4H-R4J
R4K
R4L
R5G
R5H
R7A-R7C

Selkirk
Portage la Prairie
Winnipeg
East St. Paul
West St. Paul
Headingley
Cartier
St. Francois Xavier
Steinbach
Ste. Anne
Brandon

M
N1-P4
L1A
L1B, L1C
L1E
L1G-L1L
L1M-L1R
L1S, L1T, L1Z
L1V-L1Y
L2A
L2E-L2J
L2M-L2T, L2W
L2V
L3B, L3C
L3J
L3K
L3L, L4H, L4L
L3M
L3P-L3S, L6B-L6G
L3T, L4J
L3V
L3W
L3X-L3Y
L3Z
L4A
L4B-L4E, L4S
L4G
L4K
L4M, L4N, L9J
L4P
L4R, L9E
L4T-L5W
L6A
L6H-L6M
L6P-L7A
L7B
L7C, L7K
L7E
L7G
L7J
L7L-L7T
L8B, L8E-L9C, L9G-L9H, L9K
L9L
L9M
L9N
L9P
L9R
L9S
L9T
L9V-L9W
L9X
L9Y
L9Z
N1A
N1C-N1H, N1K, N1L
N1M
N1P-N1T, N3C-N3E, N3H
N2A-N2H, N2M-N2R
N2J-N2L, N2T, N2V
N2Z
N3A

Toronto
North/Central
Port Hope
Bowmanville
Courtice
Oshawa
Whitby
Ajax
Pickering
Fort Erie
Niagara Falls
St. Catherines
Thorold
Welland
Beamsville
Port Colborne
Woodbridge
Grimsby
Markham
Thornhill
Orillia
Angus
Newmarket
Bradford
Stouffville
Richmon Hill
Aurora
Concord
Barrie
Keswick
Midland
Mississauga
Vaughan
Oakville
Brampton
King City
Caledon
Bolton
Georgetown
Acton
Burlington
Hamilton
Port Perry
Penetanguishene
East Gwillimbury
Uxbridge
Alliston
Innisfil
Milton
Orangeville
Springwater
Collingwood
Wasaga Beach
Dunnville
Guelph
Fergus
Cambridge
Kitchener
Waterloo
Kincardine
New Hamburg

N3B
N3L
N3P-N3V
N3W
N3Y
N4B
N4G
N4K
N4L
N4N
N4S-N4V
N4W
N4X
N5A
N5C
N5H
N5L
N5P, N5R
N5V-N6P
N7A
N7G
N7L, N7M
N7S-N7X
N8A
N8H
N8L
N8M
N8N
N8P-N8Y, N9A-N9K
N9V
N9Y
K1A-K2W, K4A-K4C, K4M, K4P
K4K
K4R
K6A
K6H-K6K
K6T
K6V
K7A
K7C
K7G
K7H
K7K-K7P
K7R
K7S
K7V
K8A-K8B
K8H
K8N-K8R
K8V
K9A
K9H-K9L
K9V
P1A-P1C
P1H
P1L
P1P
P2A
P2B
P2N
P3A-P3G, P3L-P3P, P3Y
P4N-P4R

Elmira
Paris
Brantford
Caledonia
Simcoe
Delhi
Tillsonburg
Owen Sound
Meaford
Hanover
Woodstock
Listowel
St. Marys
Stratford
Ingersoll
Aylmer
Port Stanley
St. Thomas
London
Goderich
Strathroy-Caradoc
Chatham–Kent
Sarnia
Wallaceburg
Leamington
Belle River
Essex
Tecumseh
Windsor
Amherstburg
Kingsville
Ottawa
Rockland
Russell
Hawkesbury
Cornwall
Elizabethtown-Kitley
Brockville
Smiths Falls
Carleton Place
Gananoque
Perth
Kingston
Napanee
Arnprior
Renfrew
Pembroke
Petawawa
Bellville
Trenton
Cobourg
Peterborough
Lindsay
North Bay
Huntsville
Bracebridge
Gravenhurst
Parry Sound
Sturgeon Falls
Kirkland Lake
Greater Sudbury
Timmins

G1A-G2N, G3E
G3A
G3B
G3C
G3C
H1A-H4T, H4Z-H5B, H8N-H8T
H8Y-H8Z, H9C-H9E, H9H, H9K
H4V-H4X
H4Y, H9P
H7A-H7Y
H9A-H9B, H9G
H9J
H9R, H9S
H9W
H9X

Quebec City
Saint-Augustin-de-Desmaures
Lac-Beauport
Stoneham-et-Tewkesbury
Lac-Delage
Montreal
Montreal
Côte Saint-Luc
Dorval
Laval
Dollard-des-Ormeaux
Kirkland
Pointe-Claire
Beaconsfield
Sainte-Anne-de-Bellevue

E1A, E1C-E1H, E1K
E1B
E1J
E1N, E1V
E2E
E2G
E2H-E2S
E2V
E3A-E3C, E3G
E3E
E3L
E4P
E5C
E5E
E5G
E5H
E5J
E5K
E5L
E5M
E5N
E5P
E5R
E5S
E5T
E5V
E6H
E7K
E7L
E7M
E7N
E7P

Moncton
Riverview
Coverdale
Miramichi
Rothesay
Quispamsis
Saint John
Oromocto
Fredericton
Kingsclear
St. Stephen
Shediac
St. George
Campobello Island
Grand Manan Island
Pennfield
Lepreau
Grand Bay-Westfield
Fredericton Junction
Arcadia
Hampton
Apohaqui
Fundy-St. Martins
Kingston
Valley Waters
Leonardville
Lakeland Ridges
Centreville
Florenceville
Woodstock
Debec
Hartland

B1A
B1B
B1C
B1E
B1G
B1H
B1J
B1K
B1L-B1S
B1T
B1V
B1W
B1X
B1Y
B2A
B2C
B2E
B2G
B2H
B2J
B2N
B2R
B2S
B2T
B2V-B3B
B3E
B3G
B3H-B3S
B3T
B3V
B3Z
B4A-B4B
B4C-B4G
B4H
B4N
B4P
B4R
B4V
B5A
B6L
B9A

Glace Bay
Port Morien
Louisbourg
Reserve Mines
Dominion
New Waterford
Northside East Bay
Albert Bridge
Sydney
Christmas Island
Sydney Mines
Eskasoni
Big Bras d'Or
Florence
North Sydney
Iona
Loch Lomond
Antigonish
New Glasgow
Framboise
Truro
Waverley
Lantz
Enfield / Fall River
Dartmouth
Porters Lake
Eastern Passage
Halifax
Timberlea
Williamswood
Upper Tantallon
Bedford
Lower Sackville
Amherst
Kentville
Wolfville
Coldbrook
Bridgewaterv Yarmouth
Valley (Truro)
Port Hawkesbury

C1A, C1C-C1E
C1B

Charlottetown
Stratford

A1A-A1H

St Johns

All orders placed before order cut off (11:00 am EST) will be processed SAME BUSINESS DAY* (*EXCLUDING Free Shipping orders).

We offer various methods of shipping to suit your needs. Your order will be shipped out according to the method of shipping you have chosen during the time of ordering. We offer everything from same day courier* to overnight to standard shipping. Please see our shipping methods for more details.

Flour Confections offer flat rate shipping anywhere in Canada and the continental USA. Canadian orders cost $7.95 CAD to a maximum weight of 1.3KG. US orders cost $10.95 USD to a maximum weight of 2.2 lbs.

Yes, Flour Confections will ship to a P.O. Box if Flat Rate or Standard is selected as your shipping method. FedEx and DHL will not deliver to a P.O. Box.

Yes, Flour Confections will ship to all Canadian and US Military bases via Canada and US Postal Service, Purolator and FedEx. Although DHL does not deliver to PO, APO, or FPO box address you may request the shipment to be held for pickup. The receiver will then be able to pickup the shipment at the local DHL Express station.

Flour Confections offers competitive pricing on all the products we carry. We offer bulk pricing on many products such as boards, boxes, fondant, cupcake liners, etc which can be found on the website under each individual product when available. Commercial accounts are available to those businesses which have a commercial business address. Please Contact Us. for more information should you wish to open a commercial account.

Once your order has shipped, you will receive an email notification providing you with the tracking information (if available) for your order. Please note that it can take up to 24 hours for the tracking information to update within the carriers’ system. With this number you can track your package & know when it will arrive.

Absolutely! Our website is secured with a SSL encryption and we never receive your credit card information directly. We also offer the security of paying via PayPal should you wish.

Shipping Cut-off: orders received after 11:00 AM EST will be processed on the next business day and may not be reflected in estimated delivery date.

Example;

An order placed on Monday BEFORE 11:00 AM EST will typically will ship the same day.
If your shipping quote suggests "1 Day" your order would typically arrive on Tuesday.
If your shipping quote suggests "2 Days" your order would typically arrive on Wednesday.

An order placed on Monday AFTER 11:00 AM EST will typically will ship on Tuesday.
If your shipping quote suggests "1 Day" your order would typically arrive on Wednesday.
If your shipping quote suggests "2 Days" your order would typically arrive on Thursday (NOT on Wednesday).

Free shipping orders are EXCLUDED - and take 3 to 10 business days.

There are no deliveries on Saturdays, Sundays or Holidays.

We strive to ship all orders within 24 business hours from the time of payment. For orders placed on a weekend or holiday, they will be shipped on the next business day. Please allow a minimum of 4 business days after your order is scheduled to arrive before notifying Flour Confections - please Contact Us.

Please note: It is the responsibility of the customer to ensure that all address and contact information is correct prior to completing their order. Incorrect addresses and or contact information can lead to processing and shipping delay and possible surcharges.

Shipping insurance is included to a maximum of $100.00 CAD with your order. Additional shipping insurance can be purchased, at the customers expense. Please inform the sales staff in the comments area of your order to be sure a shipping insurance quotation is provided for your approval prior to your order being shipped.

Shipments to US addresses under $200.00 for personal use may or may not be subject to duties, taxes and brokerage fees. These fees are the sole responsibility of the receiver/addressee.

Shipments to international addresses may be subject to duties taxes and other importing, customs or brokerage fees. These fees are the sole responsibility of the receiver/addressee.

Flour Confections Inc. ships WORLDWIDE. We offer competitive shipping rates on all shipments.

All US and international shipments maybe subject to customs and border security inspections.

All US and international shipments will include a commercial invoice, including contents and value of the shipment.

Some items cannot be exported due to manufacture or government restrictions. You will receive an email notice if your order contains items which cannot be sent.

Flour Confections recognizes the following not for profit associations and educational institutions for discounts:

  • Canadian Society of Sugar Artistry (CSSA) 10% off in-store & online to current members
  • George Brown College (GBC) 10% off in-store & online to current students
  • International Cake Exploration Society (ICES) 10% off in-store & online to current members

We also offer specials & discounts which can be found on the main page of the website. These discounts will change seasonally. Check our main page here for details.

Note: you cannot combine discount codes with any other offer or sale.

If you would like to find out if your not for profit associations or educational institutions qualifies for a discount please Contact Us here.

All orders are processed within 24hrs of being received. If you wish to cancel your order, please contact us either via phone 888-243-CAKE (2253), reply to the automated order processing email you receive when you placed your order or Contact Us as soon as possible in order to stop the order from being shipped. Although we will do our best to ensure your cancellation request is processed, we cannot guarantee that we will catch them in time prior to your order being shipped.

Our website will indicate whether or not an item is in stock. If items are out of stock, we will contact you regarding the status of your order.

Unfortunately Flour Confections does not hold backorders.

Any items which are out of stock at the time of ordering will be refunded and the balance of the order will be shipped.

Backordered/out of stock items must be reordered when available.

If an item is out of stock, you can subscribe online for Product Notification Updates which will notify you via email once the item is available again for purchase.

If an item has become discontinued or permanently out of stock, you will be notified via email and the appropriate fees will be refunded to your account.

We want you to be happy with your purchases from Flour Confections – if you have changed your mind about your purchase and wish to return it, we have a 30 day return policy. Flour Confections will process a refund or exchange (for both in-store & on-line purchases) provided that:

  • You return the item within 30 days of purchase
  • You provide Proof of Purchase (in-store sales receipt or on-line email receipt)
  • The item must be in New Condition, in Original Packaging, Unopened, Unused Original condition
  • The item was originally purchased at Flour Confections
  • Return Authorizations are only valid for 14 days from creation
  • The item is not from our Exclusions list

Please note that all returns, refunds or exchanges must be done within 30 days & with the original purchase receipt. If you do not have the receipt or if the return is outside of 30 days, Flour Confections may, in its discretion, provide you only with the current value of the item on a Gift Card. The original payment method must be present to receive a refund, otherwise a gift card will be issued. Cash refunds will NOT be issued. All product is subject to an inspection.

The following items CANNOT be returned for refund or exchange:

  • Final Sale Items
  • Discounted/Clearance Items
  • Gift Cards
  • Chocolate products that may have been exposed to warm temperature.

RETURNS – ARE A PIECE OF CAKE!
There are 2 ways to return your item(s):

RETURN VIA MAIL:

  1. Login to MY ACCOUNT, select VIEW ALL ORDERS
  2. Select ORDER number
  3. REQUEST a return
  4. Select ITEM to be returned – please repeat this process to return more than one item
  5. Select REASON FOR RETURN
  6. Select PREFERRED REFUND METHOD
  7. Add any additional comments if required
  8. CONFIRM request
  9. Note RMA# and clearly indicate this number on the outside of your package. Return Authorizations are only valid for 14 days from creation.

RETURN TO STORE:

  • Within 30 days of purchase, bring your item(s) to the retail store – item(s) must in original condition & packaging, items cannot be final sale.
  • Please be sure to bring your ORDER SUMMARY & ORDER INSERT, as well as the original method of payment used to place the order.

If you have received an item in error, or and incorrect item, please:

  1. Login to MY ACCOUNT, select VIEW ALL ORDERS
  2. Select ORDER number
  3. REQUEST a return
  4. Select ITEM to be returned/exchanged – please repeat this process to return more than one item
  5. Select REASON FOR RETURN - Wrong Item Sent
  6. Select PREFERRED REFUND METHOD - Exchange
  7. Add any additional comments if required
  8. CONFIRM request
  9. Note RMA# and clearly indicate this number on the outside of your package.

Flour Confections prides itself in packaging your orders with great care. However, sometimes damage occurs and we need to be notified promptly in order to serve you better. If you do receive a damaged/defective item, we will replace the damaged/defective item(s) at no additional charge or refund your money upon receipt of the damaged/defective item(s).

If you received damaged items: Save your shipping box! It may need to be inspected by the carrier. Claims cannot be made for damaged goods if the box is discarded.

  1. Login to MY ACCOUNT, select VIEW ALL ORDERS
  2. Select ORDER number
  3. REQUEST a return
  4. Select ITEM to be returned/exchanged – please repeat this process to return more than one item
  5. Select REASON FOR RETURN - Arrived Damaged
  6. Select PREFERRED REFUND METHOD
  7. Add any additional comments if required
  8. CONFIRM request
  9. Note RMA# and clearly indicate this number on the outside of your package.

Any order sent to a customer that is refused will be charged the shipping costs plus a restocking fee of 15%.

It is the responsibility of the customer to ensure that all address and contact information is correct prior to completing their order. Incorrect addresses and or contact information can lead to processing and shipping delay and possible surcharges.

If your order is returned to us due to an incorrect address given by you (the customer) at the time of ordering, we will re-ship the order at your own expense. If you (the customer) choose not to have the order re-shipped, you will be charged a 15% restocking fee plus the original shipping charges.

Yes, Flour Confections does ship chocolate and other temperature sensitive products all year round.

On each temperature sensitive product you will have to select if you would like to include "cold packs" and if so, how many. The cost of each cold pack is minimal.

Temperature sensitive products are shipped with the following Warm Weather Shipping Warning.

Flour Confections does NOT recommend shipping chocolate products during the months of June, July, August & September. If you must have chocolate shipped Flour Confections recommends purchasing COLD PACKS for your order - and also choosing the fastest method of shipping possible.

Flour Confections CANNOT guarantee the prevention of melting chocolate products, no matter the month or current temperature, even though you may follow our recommendations of COLD PACKS and CHOOSE the fastest shipping method melting still may occur. Purchase at your own risk.

Should your chocolate arrive melted, often times they can still be used.

Yes, Flour Confections does take special orders on some products.

Special order products are clearly indicated with an attribute indicating approximately how many days the special order item will take before shipping. Delivery time is NOT included in this estimate.

*While most orders ship in a few days, exceptions do occur such as exotic colored products, or orders requiring proof approval - but we'll keep you posted!

Some products ship from the factory based on your order alone and delivery times can vary from a few days to a few weeks depending on inventory levels. Shipping times vary by greatly by brand.

Product availability is subject to change between the time that an online order is placed and the time of fulfillment. Customers will be contacted should there be any difficulty in completing their order. Funds are collected at checkout and will be refunded to your credit card in the event we cannot complete your order.

Yes, due to unusually high demands and on going supply chain shortages, Flour Confections reserves the right to limit ordered quantities for both online and instore purchases.

For online orders you will be notified via email if your order is being limited.

Yes, Flour Confections does offer in store pickup as a shipping option.

Customers with an Ontario shipping address will be presented with In Store Pick-up Ready in 1 Hour as a shipping option at zero cost during checkout.

This option will ONLY be presented to customers with an Ontario shipping address. If you are located outside Ontario and need access to the in store pickup, please Contact Us.

You will be contacted via email in approximately 1 hour that your order is ready for pickup.